Why You Should Never Text Message with Clients

As your BFF in business, I have warn to you about something.

I know some clients are just way cooler than others and you would totally be besties outside of your business.

But engaging in a texting relationship with a client could become disastrous down the road.

While it’s tempting to communicate with your client the same way you would with a friend, there’s a few reasons you should rethink having a texting relationship with your client.

It feels unprofessional

You text with family and friends, so why not text with a client?

Texting is a casual and quick form of communication. This may be great for personal life, but in business it can be perceived as unprofessional.

It’s easy to send a text on a whim or full of grammatical or spelling mistakes (hitting send too soon!).

Stick to communicating through email, especially from your computer where you can sit and focus on not only what you’re saying to your client, but how you are saying it.

You’re too easy to access

Starting a texting relationship with your clients opens you up to having to respond immediately to a text message.

Your client will know when you read their message, and they can now access you anywhere and everywhere you go.

At first this may seem convenient, but you’ll regret it the minute you get an irate text from a client while sitting at a romantic dinner out with your husband.

Texting can cause disorganization

If you’re emailing, texting and having phone calls with a client – there’s a really good chance you’re going to overlook one of their text messages.

Having email as a main form of communication is the best way to document all interactions with your client.

Miscommunication can happen

With texting, a message can easily be misunderstood or mistaken for a different tone. This is so different from email because text messages are often sent and read while on the go, or sometimes using shortened sentences or emojis.

Look at the difference between what would typically happen in a text message versus an email:

Client: “What is the status of my project?”
Your Text: “Hey, I’m working on it this wknd!”

Client: “What is the status of my project?”
Your Email: “Hi [Client Name], Your logo design will be completed by Monday. I will be sending you a PDF to review. Enjoy your weekend!”

So, are you convinced it’s not a smart idea to text with a client?

If you are stuck in a texting relationship with a client and you want to get out of it, try not responding immediately. Start sending email responses or schedule a phone call instead. They will get the message eventually!

 

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What do you think of this article? Do you have any questions for me? Ask me in the comments box below!